We offer only one type of subscription at this point for 35 EUR per month. However, you are able to pay for a longer period and gain benefits.
Please get in touch with our sales support for further information.
Please use the following link to register an account and activate your subscription: SIGN UP
We can offer the following payment options:
CREDIT CARD PAYMENT:
Please note, that by paying with credit card on the website, you only pay for a month at a time with no automatic renewal at this point. Therefore, after 30 days, you simply continue your subscription by going to My Account after login and clicking 'Extend Subsription'. You will be redirected to our payment page. Due to an overwhelming number of requests, We are changing this process in the fall 2017 so automatic renewal will take place. After rebilling activation, you do not need to manually renew your account. We will take care of this when your paid period expires.
If you would like to pay by Paypal, please contact email@example.com and we will send you a Paypal invoice on email. You can choose to pay for just one subscription period (30 days) or for a longer time. After paying the invoice through the Paypal system, we will be notified by Paypal and add the paid subscription period to your account.
BANK INVOICE PAYMENT:
If you would like to pay by bank invoice, please contact firstname.lastname@example.org and we will send you a bank invoice. You can choose to pay for just one subscription period (30 days) or for a longer time. Once paid, please send us a copy of your bank receipt so we can add the paid subscription period to your account even before the payment lands on our bank account.
Please get in touch with our sales team on email@example.com if you have any questions to this.
Please log into your account and go to “my account” and select 'Cancel subscription'.
Please see screenshot.
Both PC and Apple computers are supported. Furthermore, we support and test regularly the following browsers:
Safari, Firefox, Chrome, Internet explorer and other browsers.
iOS on Iphone4 and higher and Ipad2 are supported and all newer Android devices/tablets.
Please test different browsers to find the one working best on your device.
We recommend that you purchase our Mag TV Box solution. You will have a small wi-fi Mag box which you connect to your TV with a standard HDMI cable. Please contact our sales support if you do not have such a box already.
If you already have a Mag tv-box 250, 254, or 256 you can connect your box directly by doing the following:
1a. If you see a black background with icons once the box has started up - Go to settings -> System settings -> Servers -> Portals ->
1b. If you see a Blue background with icons once the box has started up - Go to settings -> Inner Portal -> Settings -> System settings -> Servers -> Portals ->
- Portal URL 1 and write: mag.tvboxx.com
- Go back to Servers -> General
- In NTP, write: pool.ntp.org
- Go back to main settings -> If Mag 250 or 254 -> Go to Video (newer boxes have 'Auto' settings)
- (If 250 or 254) Select Video output - 1080i-50 or 1080i-60 depending how new your TV is. The 1080i-60 is optimal if you TV can handle it.
- Go Back to Main settings ->
- Choose Update software
- After reboot, log in to tvboxx.com on your computer or mobile device and go to My Account. Click Add Mag tv-box and enter your MAC address.
- When active, go to Settings -> Localisation
- Choose your home country and optionally city as well to ensure correct time zone
- Back to Main Settings and click reboot portal - CONGRATULATIONS...All done!
You may also use an Android Box. You can download our App directly on the Google Play store. Search for our App: Matrix Tv Browser. At this point, we cannot provide CatchUp through our App and Android boxes. We expect this to be enabled in the fall 2017.
We only support one Mag box per account due to security measures. We do offer the option to create a secondary account within the same household. Contact firstname.lastname@example.org for further information on pricing and instructions.Click to view the answer >
Yes, you can also connect your computer, tablet, or smartphone by a cable or by a wifi-device like ChromeCast or AppleTV.
However, since you mirror a substantionally smaller screen and thereby a more compressed stream from either a computer, mobile, or tablet, you will experience a lower quality than if you connect our TV-box to the TV.
We have made a quick guide for CromeCast or AppleTV usage here.
Yes, you can find our App for both iOS and Android:
or Android App
Once downloaded, add our url, tvboxx.com and click 'Connect'. Hereafter, please add your username and password and you are in. you can search for your favorite channels and add them on-the-go for easy future searches. The App is very intuitive and easy to use.
Please follow the below instructions when you log in to the App for the first time:
1. Open the Matrix TV Browser, insert tvboxx.com and click connect.
2. Add your account email & your password and click LOG IN.
Open your browser, go to: tvboxx.com. Click on the SIGN IN button.
On Android devices and Iphone/iPads:
Open your browser, go to: tvboxx.com. Click on the SIGN IN button.
You can always leave the account active by closing the browser, and the computer/tablet or smartphone will remember your login. (Some devices have a “private setting” or a setting that clear your account data, and for this you would need to sign-in again).
Every account has has 2 access options, 1 web/app option and 1 box option, and if a 3rd access login is attempted, your first access point will be logged out from the service.
If you need to log out, click LOG OUT from the menu bar.
Please make sure the Java in your device is updated (http://www.java.com/en/download/).
Please test with another browser to check if that helps before contacting our support.
Please make sure you have entered the right username and password first. If you still cannot log in, please use the 'Forgotten password' function which will automatically create a new password for you and send it to the email you entered. Your old password will no longer be valid.
If the email with your new password does not appear in your mailbox, please remember to look in your SPAM folder before contacting our support.
When logged in again, please go to 'My Account' and create a new and personal password for your account.
Reset your Password here
The usage of the streaming service requires a stabile internet connection to our servers. We recommend a minimum 2Mbit connection, in most cases this is enough to run a problem free service, but naturally the faster connection the better stream quality.
To be able to serve a global and qualitative product to all clients, we have multiple servers based in different countries to ensure the best possible connection to each user. Our servers are monitored 24/7.
Since IP TV is depended on the internet connection, streaming quality can be influenced by the data package loss which is an ordinary side effect for Internet connections.
If you have any problems we recommend that first of all make sure that your connection is fast and stabile enough. Secondly, test our service with another connection or internet provider.
Apple and some browsers do not allow “auto play”. For Apple's Safari browser other similar browsers, you will need to activate the video player by clicking on the “play button” or the black screen located in the middle of the screen on e.g. an iPhone.
On apple computers the flash player sometimes await your activation in pause screen to save battery and/or Internet, so if you move your cursor across the picture, a playback and exit the pause option may appear.
Standard SD channels are playable with 1Mbit and the HQ channels are playable with 1.5Mbit, but we recommend to ensure an absolute minimum of 2Mbit connection. But the faster, the better. The usage for a normal channel is 0,5GB per hour.Click to view the answer >
Yes tvboxx.com is paying a transmission licence for each user per month for as long as the user is an active subscriber. On this basis, tvboxx.com is authorised to re-transmit 3rd party broadcasting publishers (tv-channels) to private customers without changing the signal. The tvboxx.com service is limited to non-domestic channels only. This means that you may not watch domestic channels when being in the country of their origin. The tvboxx.com streaming service is furthermore limited to be used in private homes only. Subscribers may not share the streaming in public or share their account with other users.
In some countries a regional TV licence for private homes may have to be paid to local governments. If you happen to be based in such country, we will notify you of such extraordinary license.
Certain countries maintain a censorship on specific material, and therefore usages in public areas of contend that can be found offensive and should be avoided. Areas like Middle East, Asia and US have some limitations on what content are allowed to be watched in public areas like: restaurants and public transportation and other areas where content that can be found offensive to other persons.
In some countries a local copyright to specific events can be limited and will - if requested - be removed under the duration of this unique events.
All relevant versions of computers, mobile phones, and tablets sold in stores will be valid for using tvboxx.com. Our service does not have hardware limitations, but the version of browser and iOS and AndroidOS needs to be updated to the newest versions to support streaming service.Click to view the answer >
tvboxx.com may offer certain promotions. Please contact our sales support for further information.Click to view the answer >
The service is available to our customers in all parts of the world as long as you have a stable internet connection. Our service is restricted to being non-domestic, meaning that you may not watch local channels when being in the home country of the channel. In case our service is restricted otherwise in a specific country, we will advice this to clients.
Restrictions could potentially happen in countries experiencing dictatorship, however tvboxx.com do not have any actual examples of such.
Please contact our technical support through our live chat service and if offline, contact us by writing an email to email@example.com .Click to view the answer >
tvboxx.com is based on a monthly subscription. All future payments can be stopped online if you choose to cancel your subscription, but already consumed usage cannot be refunded. tvboxx.com is a pay-as-you-go service where you always are in control of your payments. You can cancel your subscription at any time and after your subscription expires, your payments stop automatically. Specified in the T&C, if you are a new customer and purchase a monthly subscription to tvboxx.com, there is a 7 day full refund from the time you make your first payment on the condition that you have not used our service at all. Read more hereClick to view the answer >
On your bank statement, you will see the descriptor: 'ALW*tvboxx.com 4578746927' listed. It is up to your bank how much information they will add to your statement. The payment is sent via MasterCard or VISA directly on transaction time, and in normal cases it will be “frozen” in your account at the same monet but can take 1-3 days before your bank lists the amount with our descriptor.Click to view the answer >
1. Browser based TV-guide:
When watching a channel through a browser on either desktop, mobile or tablet, you will have a daily TV-guide right underneath the channel player.
2. App based TV-guide:
When you use the App, on the channel list, you will see the program being shown at present time and if you click the TV-guide icon to the right, you will see the full daily TV-guide.
3. Box based TV-guide:
On our TV-box, you have three different TV-guides. When in channel list view mode, you will see a small channel thumbnail plus a the daily TV-guide right underneath.
When in channel list view mode, if you click the right arrow, you will go to the TV-guide including the Catchup functionality. Here, you will see the TV-guide per day for the last 14 days. You can select each day and the full program. If the channel is CatchUp enabled, you will be able to see each program up to 14 days after.
When in selected channel view mode, click the EPG button (found in third row from the top with three horisontal lines), and you will see a full TV-guide across all channels.
- An upgraded version of the guide and a new feature to select programs direct from a 24h guide is under development.
When you watch a channel in our browser version, before you view it in full screen there is a small Favorites icon above the player window. If you click this '+' icon, the TV-channel will be added favorites' list. you will now see a '-' icon and if you click it again, you will remove the channel from the favorites' list. You can find the favorites' list tab in the top menu on the website.
When you use our iOS or Android App, to the left of each channel name, you will see a transparent star icon. When you click it, the star will become red, and the channel is now added to your favorites' list.
3. Mag tv-box
When you use a Mag tv-box, you can add a channel to your favorites' list by highlighting the channel and click the yellow function button in the top of the remote control. You will see a yellow star next to the channel name. To remove it again, click the yellow button again. If you like to only see your favorites' channels, click the green functions button and sort your list to only show favorites channels.
Channels that have been added to your favourites list can be found under “favorites”.Click to view the answer >
tvboxx.com has 2 quality settings of channels Normal and High Quality. The difference in resolution is dependent on which type of access you use. Our system will alsways try to use the best resolution while simultaneously also reduce the Internet usage to provide the best of streaming TV.Click to view the answer >
The listings from tvboxx.com are based on usage by users and availability from providers. Some channels will change name or be replaced or some added to the service, this update is done some times over a month period. Basic listings from different zones and countries are kept static to the service, but additional special or seasonal channels are based on the access from the providers.Click to view the answer >
The most normal reason is that there are not enough funds on the credit card account. Please check this first. Secondly, we relay the payment to the bank cand redit card company, and errors are not always reported to tvboxx.com, but some of these errors can be bank data error or daily limit reached (tvboxx.com have limited the same card to be used on the service more then 2 times in a 30 day period, to secure the payment for clients).Click to view the answer >